Delivery and accessAt launch, subscriptions will grant online access to specified digital content through an authenticated IkenStein account. There is no physical shipment.
Automatic renewal and remindersAnnual subscriptions are planned to renew automatically. Subscribers will receive a renewal reminder approximately 30 days before the next renewal payment.
CancellationSubscribers will be able to cancel renewal through a subscription-management portal. Cancellation is effective at the end of the current paid subscription term; access continues until that term ends.
First-time refund guaranteeThe planned policy includes a 14-day refund guarantee for first-time subscription purchases. Customers will be able to contact support to request a refund within 14 days of their initial payment.
Disputes and supportCustomers will be able to contact IkenStein using the details below regarding access, billing, cancellation, refunds or a disputed charge. Payment issues will be reviewed individually and handled in accordance with applicable law.